Refund policy

Refund and Return Policy

Last updated: 2025/5/16
This Refund and Return Policy ("Policy") outlines the terms and procedures for requesting refunds and returns for products purchased through NingXiangShiMinXingMaoShangHang 's e-commerce website (the "https://ghanagalaxygoods.com/all"). By making a purchase on the Site, you agree to comply with this Policy. If you have any questions or concerns, please contact our customer support at binglanseduya@qq.com.

1. Eligibility for Returns and Refunds

1.1 General Return Eligibility

  • Timeframe: You may request a return and refund for most products within 15 days from the date of delivery. To be eligible, the product must be in its original condition, unused, unopened (if applicable), and with all original tags, packaging, and accessories included.
  • Exceptions: Certain products may be non-returnable, including but not limited to personalized items, digital products (such as e-books, software, and online subscriptions), perishable goods (like food and flowers), and items marked as "final sale." These exceptions will be clearly indicated on the product page.

1.2 Defective or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please contact our customer support within 7 days of delivery. We will arrange for a replacement or a full refund, including any shipping costs incurred by you, at no additional charge. Provide us with detailed information and images (if possible) to facilitate the process.

2. Return Process

2.1 Initiating a Return

  • To start a return, log in to your account on the Site and navigate to the "Order History" section. Select the order containing the item you wish to return and click on the "Request Return" button. Follow the instructions to complete the return request form, specifying the reason for the return.
  • Alternatively, you can contact our customer support via email or phone to initiate the return process. Provide your order number, contact information, and details about the item you want to return.

2.2 Return Authorization

  • Once we receive your return request, we will review it and send you a return authorization within 8 business days. The return authorization will include a return shipping label (if applicable) and instructions on where to send the item. Do not return the item without first obtaining a return authorization.

2.3 Return Shipping

  • Prepaid Labels: For eligible returns, we may provide a prepaid return shipping label. If a prepaid label is provided, print it out and attach it to the outside of the package. Drop off the package at the designated shipping carrier location.
  • Customer-Paid Shipping: In cases where a prepaid label is not provided, you will be responsible for paying the return shipping costs. We recommend using a trackable shipping method and obtaining proof of postage, as we will not be liable for lost or damaged returns.

3. Refund Process

3.1 Inspection and Approval

  • Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria outlined in this Policy. If the item is approved for a refund, we will process the refund within 10 business days.

3.2 Refund Methods

  • Original Payment Method: Refunds will generally be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider, but it usually takes 5 - 10 business days.
  • Store Credit: In some cases, at our discretion, you may be offered the option to receive store credit instead of a refund. Store credit can be used for future purchases on the Site and will be applied to your account immediately.

4. Exchanges

  • If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above. Once we receive and process the returned item, you can place a new order for the desired item. Please note that exchanges are subject to product availability.

5. Changes to This Policy

  • We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on the Site, and the updated version will become effective immediately upon posting. Your continued use of the Site and Services after the changes are posted constitutes your acceptance of the revised Policy.
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